It’s not exactly a commonly used acronym in the consumer world, but you’ll be pleased to know our membership gives you peace of mind that we provide a high quality of service.
While the mains gas market is monitored by regulator, Ofgem, its remit does not extend to liquid fuels such as heating oil and LPG. That’s where the UKIFDA (UK and Ireland Fuel Distributors Association) can help. It is the body responsible for representing fuel distributors like ourselves but also for supporting consumers who rely on us and our products to heat their home.
In this blog we are going to look at what the UKIFDA can help with and what it can’t, as well as other advice and support available to liquid fuel customers in Scotland.
What is the UKIFDA?
At its core, the UKIFDA is a trade body looking out for the interests of fuel distributors, however, its remit goes much deeper than simply helping businesses.
While it actively lobbies governments to move forward on areas such as alternative biofuels and shared expertise on liquid fuels, the UKIFDA also sets the standard for fuel suppliers to operate to, ensuring a continued quality level of service for consumers.
This includes inspecting fuel depots and certifying them with one of four award levels: Platinum, Gold, Silver, and Bronze as well as monitoring the quality of fuels sold by the distributor. Using laboratory testing to check levels of water, particulate and microbial contamination while promoting proper maintenance of distribution tanks and systems.
How can the UKIFDA support consumers?
There are a number of ways the UKIFDA can support fuel consumers including providing help and advice on using energy efficiently, applying for grants and funding, and upgrading your heating system and controls.
All UKIFDA members are governed by a Customer Charter which outlines how consumers should expect to be treated by their supplier and the level of service they should expect to receive.
What other support is available?
If you would like to speak to Home Energy Scotland, call 0808 808 2282 or visit www.homeenergyscotland.org.
If you would like to learn more about the UKIFDA and its role, you can visit the website at www.ukifda.org.