A Carnegie Fuels tanker driver wearing safety gloves putting kerosene into an outdoor heating oil storage tank using a fuel hose at a client's home in Angus

First time ordering oil?

If your previous property did not use oil, ordering oil might seem a little confusing.

To break it down here are the 3 pieces of information that you’ll need to arrange an oil order.

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top up service
A fuel hose tank attached to an outdoor domestic oil tank connected to a Carnegie Fuels fuelling tank in Scotland.
Identify what oil you need

Typically kerosene or a premium kerosene (this is usually recommended for oil fired stoves/cookers (Agas, Esse etc) as it contains additives that help it burn more cleanly and therefore more efficiently). If your boiler system isn’t labelled with the correct oil you can get a heating oil engineer to come out to your home.

To find a local engineer visit www.competentperson.co.uk

A man in a grey jacket being shown bunded oil tanks at the Carnegie Fuels
Find out how big your tank is
On average most domestic tanks have a capacity of between 1000 and 1400 litres, however larger properties could have one up to 2500 litres. All recently manufactured oil tanks must state their approximate maximum capacity on the product label which is usually positioned on the front or side of the tank.
A Carnegie Fuels employee putting domestic oil into an outdoor home oil tank through a fuel hose.
Give an approximate amount of fuel required
Most modern homes will have a gauge which will keep you right, otherwise, use a garden cane/dipstick to see how full your tank is and let us know - An oil tank should always be at least one-quarter full, as an empty tank can result in clogged filters and fuel lines
Arrange a delivery